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MARKUS LUPFER CUSTOMER SERVICE

Markus Lupfer Customer Service is open  Monday - Friday 10am - 5.30pm GMT (excl. UK Public Holidays) and we endeavour to respond to your query within 24 hours on these days.

DELIVERY AND RETURNS

DELIVERY CHARGES

Delivery charges differ according to where we are shipping to.
UK £6
EU £14
US/CANADA £25
RUSSIA £15
Rest of the World    £20

DELIVERY TIMES

United Kingdom - 1-2 business days
Europe - 2-4 business days
US - 4-5 business days
Rest of the World* - 4-5 business days
*Russia - Orders sent to Russia are shipped tracked via Royal Mail and can take 1-3 weeks to arrive.

RETURNS POLICY

Change of Heart

We are happy to refund purchases within 14 days of delivery of goods if you’ve simply changed your mind. 

To request a return as a registered customer log into your account, go to your orders, and click on the 'Return' link.  As an unregistered customer use our 'Order and returns tracking' link in the footer to create a return request.  If you have any problems please contact shop@markuslupfer.com and inform us of your decision to cancel the purchase and we'll initiate the returns request for you. 

Goods must be returned in an unused and saleable condition with any tags intact and accompanied with the original delivery note and/or receipt.  Return shipping is at the customers expense and risk.  We recommend using a secure signed for service.  Please write your returns number clearly on your receipt and parcel.

A full refund or the item(s) returned will be issued. We cannot issue a refund until we receive the returned goods safely at Markus Lupfer.

 

Faulty Merchandise

We are happy to refund purchases within 14 days of receipt of goods if they are faulty.  Within these 14 days you must contact us shop@markuslupfer.com to report the receipt of faulty merchandise and a description of the fault, we will then ask you to follow our returns procedure above.  If the goods are faulty we will offer to replace the goods at no further charge; if this is a possibility.  If replacement of the goods is not desired or possible a full refund will be issued including all delivery charges.  Return shipping and charges will be borne by Markus Lupfer and refunded to you when we receive your proof of delivery cost.  Faulty goods must be returned in an unused condition with any tags intact and accompanied with the original delivery note and/or receipt.  We cannot issue a refund until after we receive the faulty goods safely at Markus Lupfer.

 

International Returns

For international customers outside the EU, please be sure to mark your return shipment as “Returned Goods” on any customs or postal forms.

 

Returns Address

Markus Lupfer Returns
Markus Lupfer
1st Floor
6 Academy Buildings
Fanshaw Street
London
N1 6LQ
United Kingdom

+44 (0)20 7682 0095

shop@markuslupfer.com

 

TAXES AND IMPORT DUTIES

For international destinations the customer is responsible for all import duties, customs and local sales taxes levied by the country you are shipping to.  Payment of these will be necessary to release the goods from customs on arrival.  We are unable to advise on how much these costs may be.  

 

Our delivery company will normally contact you prior to delivery and will require payment before delivering the goods, alternately they may require payment or delivery, or, you may be required to pay the import taxes and duties direct to any customs, local, or national government authority.

 

If you do not wish to pay duties to release your item(s) from customs, you will be refunded minus any shipping charges incurred.